Terms of service

Terms of Service

Welcome to Smooth Flowz Store. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General

Smooth Flowz Store provides home décor, gifting, lifestyle, and related products through our online store. By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update, modify, or discontinue any part of our website, products, services, or these Terms of Service at any time without prior notice.

2. Product Information

We strive to display product descriptions, images, colors, dimensions, and specifications as accurately as possible. However:

  • Product colors may vary slightly depending on your screen or device settings.

  • Handmade or artisan products may have minor variations in color, finish, texture, or size.

  • Slight measurement differences are normal and should not be considered defects.

These variations do not qualify as manufacturing defects.

3. Pricing

All prices are displayed in Indian Rupees (INR).

We reserve the right to change prices, offers, promotions, or product availability at any time without prior notice.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the order and issue a full refund.

4. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Cancel any order at our discretion.

  • Refuse service.

  • Limit quantities purchased.

  • Cancel suspected fraudulent or suspicious transactions.

If payment has already been received, the applicable refund will be processed.

5. Shipping

Delivery times are estimated and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Force majeure events

Smooth Flowz Store is not responsible for delays caused by third-party courier partners.

Customers must provide accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses or contact details.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Items that have been used, damaged by the customer, or returned without original packaging may not qualify for refunds or exchanges.

Refund eligibility is determined after inspection of the returned product.

7. Cancellations

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be guaranteed.

8. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Text

  • Designs

is the property of Smooth Flowz Store unless otherwise stated and may not be copied, reproduced, distributed, or used without written permission.

9. User Conduct

Users agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access.

  • Interfere with website security.

  • Upload malicious software.

  • Submit false or misleading information.

We reserve the right to terminate access for violations.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Smooth Flowz Store shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business

  • Data loss

  • Delivery delays caused by third parties

Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

11. Product Usage

Customers are responsible for using products safely and according to their intended purpose.

Smooth Flowz Store shall not be liable for misuse, improper handling, unauthorized modifications, or failure to follow any product instructions.

Decorative products are intended for display purposes unless specifically stated otherwise.

12. Third-Party Services

Our website may contain links or integrations with third-party services, including payment gateways, logistics providers, or social media platforms.

We are not responsible for the content, policies, or practices of third-party websites or services.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information as described in that policy.

14. Force Majeure

Smooth Flowz Store shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, internet outages, government actions, or transportation disruptions.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Smooth Flowz Store

Email: flowzsmooth0@gmail.com

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

We will make reasonable efforts to respond to all inquiries promptly.