Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with Smooth Flowz Store. We are committed to delivering your orders safely and as quickly as possible.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During festivals, promotional events, or periods of high order volume, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary depending on courier services and location.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping offers are subject to the minimum order value and promotional terms displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking details via email or SMS (where applicable).

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Courier operational delays

  • High seasonal demand

Smooth Flowz Store is not liable for delays caused by third-party courier partners.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.

  • Additional shipping charges may apply for re-delivery.

  • Smooth Flowz Store is not responsible for orders lost due to incorrect address information provided by the customer.

Failed Delivery Attempts

If a delivery fails because:

  • The customer is unavailable,

  • The shipping address is incorrect,

  • The package is refused,

the order may be returned to us by the courier. Any re-shipping charges will be the responsibility of the customer.

Damaged Package

If your package appears damaged upon delivery:

  • Please take clear photographs before opening the package.

  • Contact us within 48 hours of receiving your order.

  • We may request photos or videos to investigate the issue with the courier partner.

Lost Shipments

If your shipment is confirmed lost by the courier partner, we will assist in resolving the issue. Depending on the investigation outcome, we may offer a replacement or refund in accordance with our Refund Policy.

International Shipping

Currently, Smooth Flowz Store ships only within India, unless otherwise stated on our website.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Smooth Flowz Store

📧 Email: flowzsmooth0@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours.